Due to current Guidelines advised by the government, goods can only be delivered to the front door or garage - drivers will no longer be able to bring goods inside the property. so please prepare to get the carpet in your property, as we only delivery to the front door or garage now.
Carpets are delivered in their factory packaging, usually on the cardboard/plastic core as we receive them, to maintain the best condition of the goods - these cannot be removed and are required should there be any problem. Some carpets do come without a core, or on bent cores, but it is always the same way that the goods are dispatched from the suppliers. In order to offer faster delivery, sometimes we will have the carpet re-rolled.
All 4 metre and 5 metre widths will be a one-man delivery. When delivering a piece of carpet over 30m² or 70kg, Bliss Flooring reserve the right to deliver the piece of carpet to an easily accessible location due to both the potential weight and size of a piece of carpet to prevent causing damage to either the goods or the property. The delivery driver should be equipped to manage the delivery of any order -Bliss Flooring cannot be held responsible if the customer offers to assist
All deliveries must be accepted by an adult aged 18 years or over. It is the customer's responsibility to check all goods. We would respectfully point out that all goods must be inspected by the customer within 48 hours of delivery and thoroughly checked before cutting or fitting of carpet takes place. Bliss Flooring cannot be held liable for any damage which is noticed after delivery has occurred. If a carpet is found to be faulty or short in length, this must be reported within 5 days of receipt of delivery and must be reported prior to the carpet being cut by you/your fitter as claims resulting from visible effects cannot be entertained by suppliers over a prolonged length of time or after fitting has occurred.
All timescales given on our website regarding deliveries are to be used as a guideline only. We shall make every effort possible to meet these timescales, however, delays can occur due to circumstances that are not always under our control. We therefore cannot be under any liability for any delays or failure to deliver within the estimated timescale given, and as such we advise not to arrange things with a fitter until you have received the goods.